FAQ

MAINTENANCE, SEPTIC SYSTEMS, AND PUMPING FAQ'S

Mini Digger Installing Sand And Gravel Filter For Sewage

MAINTENANCE 

How frequently should I have my tank emptied?
We recommend that you service a single family home's septic system once every 2 years. We recommend that apartments/duplex's and commercial systems be serviced yearly.
 
How can I avoid problems with my septic system?
 
Beyond routine septic pumping maintenance we recommend that you use water saving devices in your house and that you limit the regeneration rate on water softeners to only 2 times per week.
 
What type of things should not go in my septic system?
 
Coffee grounds, paint, paint thinner, tampons & other feminine hygiene products, food debris. The easier thing to remember is what CAN go in your septic system and that is water and human waste.
 
What are acceptable things that can go into my septic system?
 
Grey water and human waste. Debris of any kind will slowly create clogs, drain issues and eventually will cause your leachfield to fail.
 
My septic is due for pumping service but I'm not having any problems, do I still need to get it pumped?
 
Yes, as a preventative measure you should service your septic system even if you are not experiencing any current issues.
 
Does it matter what part of the year I get my septic pumped?
 
No, unless pipes are cut off at ground level and are covered in snow there should not be an issue with servicing your septic system year around. 

SEPTIC SYSTEMS

What is a septic system?
 
An onsite disposal system for household wastewater.
 
How does a septic tank work?
A typical septic tank has 2 compartments. By design the front chamber of a septic tank captures the solids and scum allowing the effluents to move into the rear chamber before flowing into the leachfield.
 
What is a leachfield?
 
Leachfields, also known as drainfields, consist of a gravel bed laid with perforated piping. Gravity moves effluent from the septic tank to the leachfield where it slowly percolates into the soil becoming purified.
 
What is a lift station?
 
A lift station is an above ground pumping station that moves household wastewater from your home to your drainfield. Liftstations are often used in situations where ground water is too close to the surface, when you live near lakes & rivers or if you have bad soil (clay).
 
I'm a homeowner so I have a septic system, right?
 
No, septic systems are used only when city sewer systems are not available in your area. Owning a home does not mean you have a septic system.
 
What information should I keep on hand about my septic system?
 
As a homeowner you should keep a basic record starting at the time of installation. Keeping track of the basics like tank size & standpipe locations aren't always enough, we suggest that all homeowners also keep maintenance records that report the number of gallons removed, date of service and inspection notes made during the service. This information will be quite useful when troubleshooting septic system issues or failures.

Homeowner Septic System Checklist (PDF File)

 
How long will my septic system last?
 
A leachfield in our area has a typical life span of about 12-20 years. The life span of your leachfield depends on several factors: efficiency of water use, amount and type of debris allowed to enter your system, proper pumping & maintenance, proper landscaping, water table and type of soil.                                            

PUMPING SERVICES 

Do you add any type of additives to my tank?
Yes, we will automatically add 1 packet of bacteria to your tank after pumping.
 
Do you pump just the tank or do you pump the leachfield as well?
 
Only if a leachfield shows water up in the pipe and only if the customer requests the additional pumping (additional fees may apply).
 
Can I combine my discounts to save more on my service?
 
No, we do not combine discounts nor can we offer discounts to our commercial customers.
 
Are there additional fees for your 24 hour service?
 
Yes, we charge callout fees for any services performed afterhours & on some holidays.
 
Does your pumping service include backflushing of my septic tank?
 
Yes, your tank will be backflushed to stir up the solids and sludge for easier removal. There is no additional fee for back flushing it is included in the cost of your septic pumping service.
 
Do you pump the tank totally dry or leave some liquid in there?
 
Yes, your tank should be empty with the exception of a small amount of liquids that we are unable to pump out due to the curve of the bottom of your tank.  A saturated leachfield will often cause a back flow of sewage into the rear chamber of your septic tank following a pumping service (a sign of leachfield failure). Call our sister company, S&R Enterprises (907) 262-5761, for a free quote on a leachfield installation!
 
How can I extend the time between septic pumping services?
 
Although we love them, modern conveniences like water softeners, garbage disposals & hot tubs increase the frequency of pumping services. You can prolong the life of your system by using water saving devices.
 
If you didn't find the answer to your question regarding our septic pumping service be sure to let us know. We would love to hear from you! [Contact Us]                                                               

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